Privacy Policy

BETR Property Management Limited is the data controller for the purposes of UK GDPR.

Company name: BETR Property Management Limited
Registered office: The Oakley, Kidderminster Road, Droitwich, Worcestershire, United Kingdom, WR9 9AY

Email: info@betrpm.co.uk
Telephone: 

We may collect and process the following categories of personal data:

• Identity data: Name, title, date of birth
• Contact data: Postal address, email address, telephone number
• Property data: Property address, lease details, tenancy information
• Financial data: Bank details, payment records, service charge information, invoices
• Contractual data: Agreements, correspondence, instructions
• Technical data: IP address, browser type, website usage data (where applicable)
• Communication data: Emails, letters, phone call records
• Legal and compliance data: Identification documents where required for legal or regulatory purposes

We collect personal data through:

• Direct interactions with you (e.g. when you contact us, sign agreements, or provide information)
• Property owners, managing agents, or third parties acting on your behalf
• Contractors, suppliers, or professional advisers
• Our website or digital communications (if applicable)
• Publicly available sources, where lawful

Under UK GDPR, we rely on the following lawful bases to process personal data:

• Contractual necessity: To perform contracts for property management services
• Legal obligation: To comply with legal and regulatory requirements
• Legitimate interests: To manage properties effectively, communicate with stakeholders, prevent fraud, and improve services
• Consent: Where explicitly obtained (e.g. marketing communications)

We use personal data to:

• Provide property and block management services
• Manage service charges, budgets, and payments
• Communicate with leaseholders, tenants, landlords, and contractors
• Arrange repairs, maintenance, and compliance works
• Maintain accurate property and accounting records
• Comply with legal, regulatory, and insurance obligations
• Handle complaints and disputes
• Improve our services and internal processes

We may share personal data with:

• Contractors and service providers (e.g. maintenance, accounting, IT support)
• Professional advisers (e.g. solicitors, accountants, surveyors)
• Regulatory bodies and authorities where legally required
• Banks and payment processors
• Insurers

All third parties are required to respect the security of personal data and to process it in accordance with UK GDPR.

We do not transfer personal data outside the United Kingdom. If this changes, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

We have implemented appropriate technical and organisational measures to protect personal data, including:

• Secure storage systems
• Access controls and confidentiality obligations
• Data minimisation practices
• Regular review of data protection procedures

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Retention periods vary depending on the type of data and applicable laws.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of personal data (where applicable)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details in section 1.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns first.

We may update this Privacy Policy from time to time. Any changes will be published on our website or made available upon request.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

BETR Property Management Limited
info@betrpm.co.uk

Approved by: Olivia Frogley MTPI AssocRICS
Director for and on behalf of BETR Property Management Limited

Date: 3^rd March 2026

Next Review Date: March 2027